MCW Casano ("we", "us", "our") has established this Privacy Policy so you understand how we handle your information. This Privacy Policy applies to the mcwcasano.com website, mobile app, and all MCW Casano services.
By using mcw casano, you agree to this Privacy Policy. If you do not agree, please refrain from using the platform.
We believe privacy is a fundamental right. That is why MCW Casano's Privacy Policy is built to the highest international standards — in accordance with GDPR and other applicable regulations.
Mcw casano collects only the information that is necessary. Collecting unnecessary or excessive data goes against our policy.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC Verification |
| Contact Information | Email address, phone number, postal address | Account Management |
| Financial Information | Payment methods, transaction history | Payment Processing |
| Device Information | IP address, browser type, operating system | Security & Fraud Prevention |
| Gaming Data | Betting history, game preferences, session duration | Service Improvement & Responsible Gaming |
In addition to the information collected at registration, certain data is also gathered automatically when you contact us or use our services.
Mcw casano uses your information only for the purposes listed below — it is never used for anything beyond that.
- Creating, managing, and securing your account
- Completing Identity Verification (KYC)
- Processing Deposits & Withdrawals
- Providing Customer Service & Support
- Prevention of fraud, money laundering, and suspicious activity
- Compliance with Legal & Regulatory Obligations
- Improving platform functionality and user experience
- Responsible Gaming Program Management
- Sending relevant promotional content with your consent
MCW Casano never sells your personal data. Information is shared with third parties only in the following limited circumstances:
- Payment Providers: Only the minimum data required to process a transaction is shared
- KYC Service Provider: Specific documents are shared with trusted third parties solely for identity verification purposes
- Law Enforcement: Data may be disclosed in response to a legal order or a valid request from a regulatory authority
- Technology Partners: Technology providers supporting platform operations are bound by strict confidentiality agreements
All third-party partners are contractually bound to uphold MCW Casano's privacy standards. They may not use your data for their own purposes.
Mcw casano's website and app use cookies and similar technologies to enhance your experience and keep the platform secure.
- Essential Cookies: Essential for login sessions and security — these cannot be disabled
- Functional Cookies: Remembers your language preferences and settings
- Analytics Cookies: Used to understand which pages are visited most
- Security Cookies: Helps detect suspicious activity
You can control or block most cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.
MCW Casano retains your data for as long as necessary or as required by legal obligations.
- Active Accounts: Data is retained for as long as your account remains active
- Closed Accounts: Financial records are retained for a minimum of 5 years after account closure
- KYC Documents: Retained for up to 7 years after verification
- Log Files: Automatically deleted after 1 year as a general rule
For legal or investigative purposes, data may need to be retained beyond the periods stated above.
MCW Casano uses industry-leading security technology to protect your personal data.
- All sensitive data is stored in encrypted form
- Regular security audits and penetration tests are conducted
- Automated systems are always active to detect suspicious activity
- Staff are granted access only to the data necessary for their role
As an MCW Casano user, you have the right to full control over your personal data.
To exercise any of the rights above, email us at support@mcwcasano.com or Help Centre Contact us.
MCW Casano is an 18+ platform. Anyone under the age of 18 is strictly prohibited from creating an account or using the platform.
MCW Casano does not knowingly collect information from anyone under the age of 18. If we become aware that a minor's data has been collected inadvertently, MCW Casano will immediately close that account and delete all associated data.
If the MCW Casano platform contains links to external websites (such as payment gateway pages), MCW Casano is not responsible for the privacy practices of those sites.
If you visit any third-party page, we recommend reading that page's own privacy policy.
Mcw casano may update this Privacy Policy from time to time. For significant changes, you will be notified in the following ways:
- A notification will be sent to your registered email
- A notification will be shown upon logging in to the platform
- The update date at the top of this page will change accordingly
Continuing to use mcw casano after any changes takes effect means you accept the updated policy.
For any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: support@mcwcasano.com
- Live Chat: Click the chat icon at the bottom-right of the website
- Help Center: Help Center page View
We typically respond to privacy-related requests within 24–48 hours.